PROFESSIONAL PROFILE
As a highly motivated and talented business analyst, I possess a strong set of skills and capabilities that enable me to build innovative solutions from scratch. Despite limited professional experience, I have a keen analytical mind and a natural aptitude for problem-solving, making me an asset to any organization. Additionally, I have a proven ability to automate business processes, streamline workflows, and improve efficiency. With a strong work ethic, unwavering dedication, and passion for the field, I believe I would be an ideal candidate for any Business Analyst role.
EMPLOYMENT
Since Nov 2022
Business Analyst
ZIM Integrated Shipping
Responsibilities:
• Create/ coordinate strategy documents
• Establish and maintain budget, business plans
• Improve/ Automate business process (Cross-functions/departments)
Key Achievements:
FINANCE
• Developed automated finance reports and dashboards, improving team efficiency
• Implemented automated customer statement templates and email for just one-click
• Transformed invoice processing from 10 days to immediate through automation
OPERATIONS & LOGISTICS
• Developed automated equipment forecasting, eliminating manual work
• Created automated invoice cost processing, aligning with contract dates and saving labor
• Implemented an automated task reminder system, enhancing team efficiency
CUSTOMER SERVICE
• Designed a user-friendly HTML email template for improved communication
• Established automated customer update emails, enhancing engagement
SALES
• Created an automatic Sales Dashboard for strategic insights
• Automated customer performance analysis for improved sales monitoring
• Developed a master rate file for effective freight rate negotiations
• Implemented a system for tracking sales pipelines and performance
CROSS-FUNCTIONAL
• Integrated departmental data into a comprehensive New Zealand dashboard
• Developed a customer booking pattern analysis model for strategic decisions
• Created model vessels based on booking patterns to optimize resources
• Built an import vessel model, providing extended visibility for forecasting
• Automated export forecasting, improving accuracy and efficiency
May 2022 – Oct 2022
Equipment Coordinator
ZIM Integrated Shipping
Responsibilities:
• Control equipment
• Forecast weekly demands
• Analyze monthly cost
Achievements:
• Automated vessel schedule updates, enhancing efficiency
• Reduced Customer Service Team’s vessel data processing time from hours to just 1 minute
• Automated load/discharge/TDR processes, cutting time from hours to 3 minutes and minimizing human errors
• Addressed historical human errors, recovering approximately $1 million in profits
Jan 2018 – June 2020
Business Owner
Mao’s Mood Cafe
• Established a café with my friends
• Designed workplace stations
• Managed supply chain relationship
EDUCATION
2019 – 2021
Bachelor of Commerce
University of Canterbury
Management, Operations & Supply Chain Management (Double Majors)
CERTFICATIONS & SKILLS
• Certified Business Analysis Professional (CBAP®)
• Certified Associate in Project Management (CAPM®)
• Advanced knowledge of Microsoft applications – EXCEL
• Coding Language: VBA, Python, SQL, DAX language, M language
• Strong technical skills and experience in business analyst methodologies – Power BI, Power Automate
• Excellent verbal and written communication skills
• Excellent business process analysis and documentation skills
• Always driving for continuous improvement of performance
• Strong problem solving and critical thinking skills
• Excellent work ethics and positive attitude
• Project Management and strategy analysis
• Ability to work with multicultural stakeholders
• Excellent organizational skills and attention to details
ACHIEVEMENT
2020
Second Prize
UC Business School/ Centre for Entrepreneurship
Using the customer insight, and marketing mix, and strategic analysing, we helped Christchurch City Council develop a marketing plan about how to attract STEM graduate students to stay in Canterbury area.
2017
Gold Category
Global Brand Planning Competition
We helped Yingan Airline segment a new market (Differentiation Strategy) to establish a sub-brand called Yingan Flying Camp, by using the local advantages to develop personalized air travel with affordable price.
VOLUNTEER EXPERIENCE
Feb 2019 -May 2021
Teacher Assistant
Hagley Adult Literacy Centre
New immigrants could not speak English well, I assisted teachers in teaching them English and introducing the culture of New Zealand, making sure they can fit into their new home.
Jul 2018 – Aug 2018
Volunteer teacher
Shree Ranidevi Basick School
Shree Ranidevi Basic School is located in the central part of Kathmandu, children could not receive good education because of the lack of teachers and resources. So, I shouldered the responsibility of teaching basic English and simple Chinese and coordinated with local teacher to organise school activities.
